Each backpack is handcrafted, with high quality standards, in an average of 15 days after the purchase is made.
At Stitch Lab, we respect and value every customer, so we want you to be completely happy with every purchase!
Refunds will be credited to the original form of payment. The following rules apply:
- Returns are accepted within 10 days of receipt.
- Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging.
- Altered apparel, special orders, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned.
- Stitch Lab reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
- Shipping and handling charges are non refundable.
- Pre-Order items are not refundable.
- Sale items are non returnable.
- Stitch Lab will deduct a $9.95 fee to cover handling and restocking costs for refunds to credit cards and Paypal.
- Items purchased with a discount code are non refundable.
- Stitch Lab does not provide return labels. Shipping costs for returns and exchanges are the customer’s responsibility.
Please allow 10 to 15 days for processing your return.
Ship eligible returns to: Stitch Lab Miami, 11905 Ludlam Road Miami, Fl 33156.
Please include your return form and a copy of the receipt so your credit can be easily processed.
General Shipping Policy.
- Shipping will be processed within 2 - 3 business days after placing your order.
- Once your order has been processed you will receive an email notification with product tracking information.
- If the merchandise you have selected is not currently in stock we will contact you via email or text to coordinate a special order.
- Please allow 7 to 10 business days for final delivery.